Program Manager

Summary: Responsible to acts as the focal point for customers of Atlas ensuring the company is delighting the customers. Interacts with customers to provide information in response to inquiries about products and services, handling and resolving complaints in a timely manner with courtesy and professionalism.   Identifies and successfully resolves problems with minimal direction and demonstrates good judgement to make appropriate decisions. Coordinates with intercompany departments as well as external vendors to ensure customer requirements are met or exceeded. Develops a communication plan for assigned programs and ensures functional support to each plan by performing the following duties.

Duties and Responsibilities:

Maintains a positive and professional working relationship with all buyers and customers

Communicates and works with customers regarding schedule changes, ECO requests, requirements and schedules, customer tracking requirements updates including POISR, Boots, FLT, Open Order Reports, 45 Report, and recovery schedules.

Track projects, create/manage timelines (LOB’s/ HB’s) and facilitate day-to-day operational aspects of the program using the Expedite Report and customer provided forecast. This includes communication with management on budget goals. Provide accurate information in a timely manner.

Coordinate communication between internal support groups and customers to address all requests for information, quality issues, schedule priorities, delivery performance, engineering revisions, and demand.

Monitors purchase orders placed within the company for special need items, customer provided tooling, expedite charges, non-recurring engineering fees, and tooling charges.

Assist the contract administrator with receipt, validation and negotiation of customer provide purchase orders as required. This includes verifying Lead Time, Pricing, Quality Codes, etc.as required on the Purchase Order and can be customer specific requirements.

Supports Andon Board Walks and daily production meetings.

Reviews and works obsolete inventory and material as necessary.

Assists with project controls including budgeting/cost tracking, scheduling, and forecasting.

Ensure internal departments are supporting the customer delivery schedule.

Coordinates RMA’s and ensures a timely resolution

Must be able to provide response to RFQ’s (spares/expedites) as needed.

Knowledge, Skills and Other Abilities:

Advanced excel skills including pivot tables, complex formulas, charts, macros and power queries

Team oriented with strong collaborative skills

Detail oriented with meticulous work habits and strong project management skills

Demonstrated ability to develop and maintain effective working relationships

Willingness to apply hands-on approach in supporting customer activities and to step in when needed, not just observe

Strong ability to set priorities, solve problems, and be resourceful when under pressure

Comfort and experience interfacing with various levels of staff and management while working in a fast-paced environment

Must demonstrate a sense of urgency and dedication to supporting customer requirements

Preferred Education/Experience:

High school diploma or general education degree (GED); or two to four years related experience and/or training; or equivalent combination of education and experience.

Previous experience in production environment required

MRP or ERP system experience required

Machine shop understanding a plus

Aviation background preferred

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The employee is occasionally required to stand, walk, reach with hands and arms, climb stairs or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds.